Refund policy
Refund & Return Policy — Cloudy Curated
Last updated: October 9, 2026
At Cloudy Curated, we want you and your pet to be happy with your purchase. If you need to return an item or request a refund, please review the policy below.
This policy does not limit any mandatory consumer rights that apply in your country.
1. Return Period
You may request a return within 14 days of receiving your order by contacting us at jordanparson728@gmail.com.
Some countries provide longer statutory cancellation or return rights. Where applicable law gives you more time or greater protection, those legal rights will apply instead of any shorter period stated here.
2. Return Eligibility
To help us process your return, items should generally be:
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Unused and in their original condition.
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Clean and free from pet hair, odors, stains, and damage caused after delivery.
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Returned with their original packaging and included accessories, where reasonably possible.
Pet beds are products intended for animal use. For hygiene reasons, we may assess used or soiled items in accordance with applicable law. We will not refuse a return where doing so would violate your statutory rights, including applicable rights relating to defective or misdescribed products.
3. How to Request a Return
To request a return:
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Email jordanparson728@gmail.com with your order number and reason for the return.
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Include photographs if your item arrived damaged, defective, or incorrect.
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Wait for our instructions before sending the product back.
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Follow the return instructions provided by our customer support team.
Please do not send products to an address printed on the parcel or directly to a supplier unless we have confirmed that address and instructed you to do so.
4. Return Shipping Costs
For a change of mind, an incorrect size or preference, or another reason not caused by our error, the customer may be responsible for return shipping costs where permitted by law and where this responsibility has been properly disclosed.
If an item arrives damaged, defective, incorrect, or materially different from its description, contact us. We will work with you to arrange an appropriate remedy and cover return costs where required by applicable law or where the issue is our responsibility.
Because we use third-party suppliers to fulfill orders, the return destination may differ from the shipping origin.
5. Damaged, Defective, or Incorrect Items
Please contact us as soon as reasonably possible after discovering a problem.
Include:
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Your order number.
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A description of the issue.
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Clear photographs or video showing the problem, if available.
We will review the information and explain the available options, which may include a replacement, repair where appropriate, refund, or another remedy required by law.
You will not lose any statutory rights because you did not report a problem within an arbitrary period that is shorter than the time allowed by law.
6. Refunds
Once an authorized return has been received or otherwise assessed as appropriate, we will notify you of the outcome.
Approved refunds will generally be issued to the original payment method unless another method is agreed upon or required by law. The time it takes for the funds to appear may depend on your payment provider or financial institution.
Where applicable law requires a refund within a specific timeframe, we will comply with that requirement.
Original shipping charges, return shipping charges, and other fees will be refunded where required by law or where we have agreed to do so.
7. Exchanges and Replacements
If you need a different item or your product arrives with a problem, contact us before placing another order. We will explain whether an exchange or replacement is available.
Availability may depend on supplier stock and shipping arrangements. Nothing in this section limits your legal rights regarding defective or misdescribed products.
8. Cancellations
If you wish to cancel an order before it has shipped, contact us as soon as possible. We will make reasonable efforts to stop fulfillment, but cancellation may not be possible once the supplier has processed or dispatched the order.
Your statutory cancellation rights remain unaffected. If your country provides a legal right to cancel after delivery, we will honor that right in accordance with applicable law.
9. Non-Returnable Items
We may identify certain items as non-returnable where permitted by applicable law, for example, products that are genuinely personalized or items subject to specific hygiene-related exceptions.
We will not use this section to exclude returns or remedies that the law requires us to provide.
10. Contact Us
For all return, refund, cancellation, or replacement requests, contact:
Cloudy Curated
Email: jordanparson728@gmail.com
Please include your order number so we can assist you efficiently.