Shipping Policy Cloudy Curated

Last updated: October 9, 2026

Cloudy Curated sells pet beds and uses a dropshipping fulfillment model. This means that orders are fulfilled by third-party suppliers and shipping partners rather than necessarily being dispatched from a Cloudy Curated-owned warehouse.

We aim to communicate clearly about order processing, shipping, and delivery.

1. Order Processing

After you place an order, we submit the necessary information for processing and fulfillment.

Processing times may vary depending on product availability, supplier operations, order verification, public holidays, and other circumstances.

An order confirmation does not necessarily mean that the parcel has already shipped.

Any specific processing estimate displayed at checkout or on the relevant product page should be reviewed before completing your purchase.

2. Shipping Destinations

We aim to serve customers internationally, subject to product availability, supplier capabilities, carrier coverage, and applicable laws.

Not every product may be available for delivery to every country or territory. Please confirm that your destination is accepted at checkout.

If we cannot fulfill an order to your destination, we will contact you to discuss the available options.

3. Shipping Fees

Applicable shipping fees, if any, will be displayed at checkout before you complete your purchase.

Shipping costs may vary based on the destination, product, package dimensions, supplier, and available shipping method.

Do not assume that shipping is free unless this is expressly stated at checkout or in a current promotion.

4. Estimated Delivery Times

Delivery times depend on the supplier, shipping method, destination, customs procedures, carrier operations, and other factors outside our direct control.

Where available, estimated delivery times will be shown on the relevant product page or at checkout. These estimates are not guarantees unless expressly stated otherwise or required by law.

We will not knowingly represent an unverified delivery estimate as a guaranteed delivery date.

5. Tracking Information

Where tracking is available, we will provide tracking information once it is supplied by the fulfillment partner or carrier.

Tracking updates may take time to appear after a shipping label is created or a parcel is handed over to a carrier.

If you have not received tracking information within the timeframe communicated for your order, contact us at jordanparson728@gmail.com.

6. Customs Duties, Taxes, and Import Fees

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Responsibility for these charges depends on the destination country's laws and the shipping terms shown at checkout.

Before purchasing, customers should review any applicable import requirements. Cloudy Curated will comply with legal requirements concerning the disclosure and collection of taxes and fees.

We will not promise that an international order is free from additional charges unless this has been confirmed for the relevant shipment.

7. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

If you notice an error, contact us immediately. We will make reasonable efforts to request an address correction before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Additional costs caused by address changes or reshipment will be handled in accordance with applicable law and the circumstances of the order.

8. Delayed, Lost, or Missing Orders

If your order appears delayed or has not arrived within the applicable delivery estimate, contact us at jordanparson728@gmail.com with your order number.

We will review the available tracking information and work with the relevant supplier or carrier to investigate.

If an order is confirmed lost, or delivery fails, we will work with you to provide the remedy required by applicable law and the circumstances of the order.

This policy does not remove any legal rights you may have when goods are delayed, lost, or not delivered.

9. Damaged Deliveries

If your pet bed arrives damaged, defective, or incorrect, please contact us and provide your order number and photographs of the issue if possible.

We will review your request and explain the next steps, which may include a replacement, refund, or other appropriate remedy.

Your statutory consumer rights remain unaffected.

10. Split Shipments

Depending on supplier arrangements and product availability, items in a single order may arrive in separate packages or at different times.

Where applicable, we will provide available shipping information for the separate shipments.

11. Contact Us

For questions about shipping, delivery, tracking, or an existing order, contact:

Cloudy Curated
Email: jordanparson728@gmail.com